Terms & Conditions

1Agreement

These terms apply to every reservation made with Galleria Limo Services, whether booked through this website, by phone, by email or through a corporate account. Making a booking means you accept them on behalf of yourself and everyone travelling with you.

2Bookings and confirmation

• A reservation is only confirmed once we send you a written confirmation with the vehicle, time and quoted fare.
• A requested time is not a confirmed booking until that confirmation arrives.
• Please book as far ahead as you can for weddings, large groups and peak dates. Same-day and last-minute requests are accepted subject to availability.
• You are responsible for giving us correct pickup and drop-off addresses, contact numbers and flight details.

3Quotes, fares and payment

• Quotes are flat and all-inclusive unless the confirmation says otherwise. We tell you the price before the trip, not after.
• Extra stops, waiting beyond the included time, route changes made on the day, tolls, parking or airport fees not in the original quote may be added.
• Corporate accounts may be invoiced on agreed terms; all other bookings are secured with a card.
• Gratuity is at your discretion unless it is stated as included in your confirmation.

4Cancellations and changes

• Sedans and SUVs may be cancelled free of charge up to 4 hours before the scheduled pickup.
• Sprinters, group vehicles, weddings and multi-vehicle bookings require 48 hours notice.
• Cancellations after those windows, and no-shows, may be charged the full quoted fare.
• Time, address and passenger-count changes are free whenever we can still accommodate them — call dispatch and we will tell you straight away.

5Waiting time

• Domestic flights: 45 minutes of complimentary wait time from actual landing.
• International flights: 60 minutes from actual landing.
• All other pickups: 15 minutes of complimentary wait time.
• Waiting beyond that is billed in 15-minute increments at the vehicle's hourly rate.

We track flights, so a delayed arrival does not cost you the booking.

6No-shows

If the passenger cannot be located at the pickup point and has not reached dispatch within 30 minutes of the scheduled time (or beyond the complimentary wait window at airports), the booking may be treated as a no-show and charged in full. Calling us always costs less than walking away — dispatch is staffed around the clock.

7Vehicles and substitution

We reserve the right to substitute a vehicle of equal or greater capacity and class if your assigned vehicle becomes unavailable due to mechanical, safety or scheduling reasons. You will be told before pickup wherever possible, and you will never be charged more than the original quote for a substitution we make.

8Passengers, luggage and capacity

• Passenger and luggage capacity is set by the vehicle. For safety and licensing reasons, we cannot exceed it.
• Tell us about oversized items — golf clubs, skis, instruments, equipment cases — when booking so the right vehicle is sent.
• Child seats are available on request and must be requested at the time of booking.
• Luggage remains the responsibility of the passenger. We are not liable for items left in a vehicle, though we will always try to return them.

9Conduct and safety

• Seat belts must be worn at all times.
• Smoking and vaping are not permitted in any vehicle.
• Illegal substances and any unlawful activity are strictly prohibited and will end the trip immediately, with no refund.
• Alcohol is permitted only where legally allowed and never for passengers under 21.
• Chauffeurs may end a trip where behaviour puts the safety of passengers, the chauffeur or the public at risk.

10Damage and cleaning

Passengers are responsible for damage caused to the vehicle during their trip. A cleaning fee may be charged where a vehicle requires more than standard cleaning after use. Any such charge is itemised and sent to you with an explanation — nothing is charged silently.

11Delays and liability

We plan routes with buffer time and monitor traffic and flights, but we cannot be held responsible for delays caused by weather, traffic, road closures, accidents, vehicle breakdown, flight changes or any other event outside our reasonable control. Our liability for any claim relating to a booking is limited to the amount paid for that booking.

12Licensing and insurance

Galleria Limo Services operates as a licensed and insured ground-transportation provider in Texas. Chauffeurs are licensed, background-checked and trained. Proof of insurance and licensing is available to corporate clients and venues on request.

13Governing law

These terms are governed by the laws of the State of Texas. Any dispute arising from a booking is subject to the courts of Harris County, Texas. If any part of these terms is found unenforceable, the rest remains in effect.

14Changes to these terms

We may update these terms from time to time. The version published on this page at the time your booking is confirmed is the version that applies to that booking.